مراجعة جوجل
As an elite diamond IHG member, my expectations for a high-quality stay are understandably high. Unfortunately, my recent visit fell short in several key areas. From the outset, the welcoming experience was underwhelming, failing to meet the standard I’ve come to expect from a hotel of this caliber.
The suite I paid for, hoping for luxury and comfort, was a letdown. The rooms appear outdated, with wornout furniture that seriously needs updating or replacing. Given the premium price, I anticipated a suite that matched or exceeded the value, but it was decidedly not the case here.
However, it's important to acknowledge the positives where they exist. The customer service, particularly from a lady named Bayan, was a notable highlight. Her assistance and professionalism were commendable and stood out amid the otherwise disappointing aspects of my stay.
Considering the overall experience – from the room conditions to the cost – I find it difficult to recommend this hotel to others. While exceptional staff like Bayan make a difference, the physical environment and initial reception significantly detract from the overall experience.
Totally disappointed with the overall experience, The location is also a postive forgot to mention it.
