Novotel Dammam Business Park

Staying in Room 307 My company has a branch office in the connected business Tower and hence they booked a room in this Novotel hotel for me so it would be convenient. I was happy that upon arrival I was upgraded to a Superior room and had high expectations, but went downhill from there. When I entered the room I felt immediately that it was spacious but very empty and dark. The 2 seater sofa in my opinion is a very cheap and uncomfortable sofa. What surprised me was there is no light around the bed area except reading lamp. Since it is December and decently cool, I thought of switching off the AC but unfortunately this switch which changes AC to fan or switches it off was broken. All I could do was adjust temperature and fan settings. I noticed that the bathroom had white lights while the room had warm lights. When I entered the washroom, I realised the door gets stuck and you need to push it hard to close it. When exiting the room, when you take out the key card from the electricity slot the lights vanish instantly. Generally in similar grade hotels where I have stayed earlier there is a timer for a minute or 2 before lights turn off, but this is not the case here. The main room door was also very tight to open and close. Since it is a hotel connected to a Business Complex in an Industrial area, it is obvious that visitors are business related. When I checked the closet, there is an allocated space for an iron and ironing board but it was empty. I called housekeeping to arrange it since I had to head out for a meeting. My first call was at 8.30, I waited till 8.45 but didn't get the iron, then called again at 8.45 and specifically said that it's not arrived and I have to leave for a meeting but until 9.15 no iron and board and I left for my meeting 45 mins late with an unironed shirt and trousers. The worst happened while I started my shower, 2 mins and the water stopped, I realised that the hot water supply was cut off and all I got was cold water for the rest of my shower in the month of December. They give only black tea and coffee in the minibar. Not even green tea! The breakfast spread was decent with decent coffee. I couldn't find any room service menu. Overall not a great experience!

Ok standard hotel. Rooms looking tired. I was supposed to have a city view but it was if a multi story carpark! Gym and pool were adequate. No restaurant open until Thursday which was pretty good. Bar food only until then. It's in the middle of nowhere and you need to travel a long way to go and do anything. Staff were friendly and helpful though.

Nice clean, tidy and quite room. Bathroom was clean but with poor supplies (only one small soap, small shower jel and conditioner). AC fan sound was little bit high even with the lowest speed. Breakfast restaurant is good with many varieties . Overall was good for a business trip

Totally hotel is very tidy and clean Room service is great specially Mr Suhel Really the team in hotel so kind and friendly., good service Except the lady in morning shift she does not help enough and feels when dealing with her that she is not willing to talk to anyone unlike the rest of the reception staff. Room condition is good but there is some bad things like bed side reading lamp was broken. And small area burned on. The coffee table No prayer mat Quran not available in room

Good venue for meetings and gatherings. Decent service and friendly staff. Hotel restaurant is good with good quality and verity. Hotel has designated parking. Hotel lobby and coffee shop is good place to chill or meet a friend.