Mercure Hibatullah Hotel

Terrible terrible terrible.... nothing good about the hotel really, bad rooms, no room service, terrible wifi, no one answers phone, reception doesn't help... the list goes on. Walking to Masjid Haram is hilly walk , you can skip and through Anjun hotel escalators

Don't bother staying here if you want a good service and good sleep. Room service is non existent even after requesting for it thrice during a 5 night stay. Rooms are dirty, carpets are soiled. Bathrooms leak and after repeatedly asking for it to be fixed, no one would come. In the city that never sleeps, I am sure there are much better options On the plus side, walk to masjid is about 10 mins, with a bit of uphill walk and downhill after.

The good: - Walking distance near Haram (10-15 minutes) - Reception employees. The bad: - The lobby smells like sewers - Very dim lighting for lobby and corridors (to hide the dirt I guess) - Furniture and rooms are outdated and carpets are stained with old gum on the floor.. Even bed sheets are stained.. - No room service!!! You have to go around begging if you want your room cleaned.. and even then its not really cleaned. - No body answers the phones!! - Difficult walk to haram as it is up hill. - Very bad hotel wifi (mostly unable to connect) and what makes that worse is that you don’t even get cell service either! So you feel completely isolated! - There is scary sound that we hear in our room every few hours (metal thing falling or something) - Parking costs 150 SR/night - You can find much cheaper options with same level of this hotel.

Was planning to book & I just called to ask if they have shuttle service and the lady was rude & didn’t answer me, instead she said “I’m busy now, call later” & closed the phone! I don’t think I will ever think about it as an option while in Makkah!

The hotel is full is base on lie, very bad customer service, the hotel claims restaurant but there is no restaurant, Hotel cleaning service very very bad , The room service Not available and simple think they can't provide two cup with few tea bags in room ?, the hotel claim 4Star but its is very basis, even I can't say is meet 1 star criteria My experience to stay this hotel is lesson learned and I highly recommend to NOT stay in this hotel- Total waist of money ?