Infinity Hotel Makkah

We spent a few days in this hotel and can only say: an absolutely disappointing experience! The room and service were nothing you would expect from a 5 star hotel! Starting with the bathroom, which looked like an 80's bathroom and smelled terrible even when not in use. The drain was totally leaking and you could see small insects crawling in the bathtub every day. The metal rod to which the curtain was attached was completely rusty. There were some aluminum lids on the ceiling that were completely dusty and very loose, so that they constantly rattled when going in and out of the bathroom. The ventilation was so loud that you didn't want to turn it on when in the room. Furthermore, the walls in the room were clearly damaged and dirty, the curtains were absolutely horrible and dirty! Even the sheets were patterned with stains! The furniture was extremely worn and very old, the bed had no bed lamps and no switch for the deck lights. The balcony where the AC was (which was even louder than the ventilation thanks to the window which was not air tight at all) was the most disgusting thing we saw. Regarding the breakfast we only had it once and immediately decided not to have another one. All in all, we would advise anyone not to stay here! The photos are there as proof!

The cashier is so lazy to prepare marsool order he make us late always customer is always angry with us for late order also order is paid from marsool because marsool want to prepare the order before rider reached the hotel so please ask the cashier make order quickly he so lazy with he's job

A firealarm went off at 2:00 am on 4th floor. I took stairs to reach reception and inquire about it. The only staffmember there was like its fine,all is okay. He said this in a very unconvincing manner and unhelpful attitude. On being asked again, he be like 'i dont know english'. These arabs especially meccan ppl are rude,arrogant. I understand a firealarm must be a test routine or false one. But at least give a beforehand notification or now give a satisfying explanation so that guests can go back to sleep peacefully.

Horrible - other than the location, which is excellent if you're able to walk (12minutes away from the Haram). We were told this was a 5-star hotel. The only stars we saw were the stains on the carpets of our room. The carpet of the room was dirty, and the second we walked in, we smelt a very weird smell. Luckily, we had a scented spray with us to disguise the horrible smell. We stayed for 5 days, we didn't have Internet. I called them 3 times and they kept giving me the same wrong password and insisted it's the correct one, until finally one of them was decent enough to tell me the truth that their Internet has the capacity for 30 people only! 30 people: in a hotel that has 15 floors, and God knows how many rooms. If you just want a place to put your things at and not bothered by anything else then I'd recommend this place because of its prime location, its close to the Haram and a lot of the shops but other than that, don't bother booking there.

The lobby was beautiful; but the 5* luxury experience ends there. Before we even got in the lobby, we smelt a lingering sewer stench that was potent. This was on route to haram, which means we smelt it multiple times daily. 8 small elevators, 25 floors; horrible experience. The wifi details were placed at reception, which was convenient, but it did not work-anywhere. The 5 star breakfast buffet was barely basic. The highlight was the pastry section and even that did not have much variety. There were no fruit, yogurts, toasters, omelettes, cereals... which is the bare minimum atleast. The drinks and toiletries in our guad rooms were not sufficient for 4 people. When asked for more the housekeeping simply did not return. Anytime you ring reception for anything, they would respond 'okay' and that's all. We don't hear from them again. It took several attempts to get a bellboy to come and collect our luggage. They would hang up on us and respond aggressively time and time again. They were incredibly stingy with water bottles and toilet paper. The water pressure in the sink and shower hose was a joke. The housekeeping made our beds, and that's about it. On my last day I asked them for some disposable tea cups and they said no, because we were due to checkout in the evening. I bought a bag of snacks for my kids which also mysteriously disappeared from my room. Housekeeping claimed they didn't even see it. This hotel is no way 5 star. If you want a pleasant stay and enjoy your spiritual journey in Makkah then do not come here. It will only put a downer on your trip. The staff did not even understand yes/no in English. They would simply say okay to everything and leave it at that. It was infuriating.