Emaar Grand Hotel Makkah (Formerly Dar Al Eiman Grand Hotel)

Emaar grand hotel has one of the worst Receptionists. Disrespectful, Unprofessional, rude, unmannered, uncaring, you name it. In-fact they needs proper training. They don’t know how to talk to their guests. Even the luggage handlers (MD Asif) can speak better than all the duffer receptionists they have. There were three receptionists on 2nd Sep around 16:00 in this hotel. Two with mask and one without mask but all are (mini iblees). We stayed in this hotel from 2nd Sep to 5th Sep. Me, my Wife and my two daughters aged 6 and 4 travelled from London to Jedda and got there on 2nd Sep at 15:45 for check in. Check-in time was 16:00. Receptionist told us to wait 15 minutes. I said okay. We were so tired and my kids just wanted to sleep. In-fact we all just wanted to do some rest before proceeds to Kaaba for Umrah. 40 minutes passed no updates. I nicely approached her again but she refused to talk and keep ignoring me even I was standing at her desk. While I was at the desk I noticed that they were abusing every single guest in Arabic. They are might be thinking that nobody can understand but I had a translation app open in my mobile phone and I could understand every single word there were uttering. They abused me, my Wife, My 6 and 4 years old daughters. And when I said excuse me what did you just said but she ignored me. I asked her to call the manager but manager never showed up. Time was keep going but she didn’t give me any update. After 2.5hrs I approached the receptionist again but all of them were just not willing to help. Imagine you traveled 12 hours, got to the hotel on time, tired with kids crying for sleep. Although I booked this hotel from booking.com one month before but still waited 4 hours at the reception. These receptionists were keep roaming around but nobody help us. I can understand there was a language barrier because they couldn’t understand or speak English but at-least she should not lie to me. She told me to wait 15 minutes and then keep ignoring me. And we ended up waiting 4hrs for our room. When we got to the room I was shocked to see the toilet. It was horribly dirty. During our 3 nights stay, no housekeeping was offered and no extra towels and toiletries provided. Plus I booked a blue carpet room but there was no carpet in our room. The only thing I want to say is I WANT COMPENSATION. I WAND MY 50% MONEY BACK. I strongly advise anyone who is considering staying at this hotel think twice if possible avoid this hotel. And I will definitely stop my family and friends from staying at this rubbish hotel in the future. I think booking.com should not provide their platform to Emaar grand hotel because their bad customer service giving bad reviews to booking.com as well. I hope booking.com will send my complaint to Emaar grand and off list this hotel from their platform.

I found my stay at Emaar Grand Hotel in Makkah to be mediocre. While the location is convenient, I was disappointed by the overall experience. The rooms were average, and the service was not up to my expectations. I gave it 3 stars due to its proximity to important sites, but there's definitely room for improvement.

An accident happened during my stay. A big chunk of the ceiling fell on the floor, thanks God my children were not under it. It could have been a disaster. the Reception response was just to change the room for us as if nothing happened. It was clear that there is a problem in the ceiling before this accident, but it seems that the management don't care too much about people's life. Also WiFi never worked.

We stayed as a family of 8 in August for days in two quadruple rooms. We had a great time. 15-minutes walk from Haram with plenty of restaurants en route.The rooms were clean and room service was reliable. Breakfast was very nice and staff friendly. I would stay here again for Umrah.

I recently had the unfortunate experience of staying at this hotel, and I must say that I am deeply disappointed with both the quality of the room and the level of service I received. From the moment I checked in, it was evident that the staff lacked a sense of responsibility and professionalism. The bathroom was in no better condition, What truly irked me, however, was the abysmal customer service. The staff exhibited a complete lack of empathy and willingness to address my concerns. My attempts to communicate the issues I was facing were met with indifference and dismissive responses. It was as if they couldn't be bothered to attend to their guests' needs. As a paying customer, I expected a certain level of comfort and courtesy, both of which were sorely lacking during my stay. It's clear that this establishment needs to seriously reevaluate its standards and invest in proper training for its staff. I strongly advise anyone considering a stay at this hotel to think twice. The combination of a poorly maintained room and an uncaring attitude from the staff makes for an unpleasant and regrettable experience. I, for one, will not be returning and will be actively discouraging friends and family from choosing this hotel in the futures.