Обзор Google
Save your money! This hotel has the "Fairmont" name but not their service or level of care you would expect from a Fairmont.
1- Front desk has no sense or urgency, people cut you in line while trying to check-in and the staff don't care.
2- Rooms are cold! There is no heating system. Our room remained at a cool 15-17degree C, despite the 3 times we called maintenance to fix the room temperature. Rooms furniture is also bare, old and limited. Looks like over used furniture from the 80s. We were on a suite and we're disappointed in the decor.
3- Barely anyone speaks English. I understand we are in an Arabic speaking country but you need more staff that understand English in the lobby.
4- Claims "..there are 8 dining options" but in reality you have one cafe with limited dining/menu options. The other "restaurants" are reserved for private groups.
5- We finally complained to the duty manager who did very little and to pacify us we got some dates, sweets, and coffee sent to our room. As if, that was going to compensate for the overall terrible hotel experience.
Pros-- great location and the lower level staff (bell desk+ waiters) are all super nice.
