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Take away is - Stay away if you want good service.
The hotel is in an okay location and the rates are competitive. However, the service is a major downer.
When we arrived, there was no one at the door or lobby. No one knows anything if asked and are as clueless as one can be. Hotel staff is hardly knowledgeable about hotel itself and would point you in another direction. It is a large hotel with lots of room but looks deserted and abandoned. Cleanliness is below average and bathrooms are dark, tacky and dirty. Rooms are without view, dimly lit and quite small. There is a thick layer of dust on walls. Carpets are stained. Plus side, AC is good.
We knew that it is far from Haram so we did not worry much about the shuttle. Used it once and found it on time but the driver did not know the way and did not provide any information to get back to the hotel/pick up.
Water is one bottle per person, per day, only when asked. If you want more, you have to purchase from the restaurant. They will not clean the room unless specifically asked and will not replenish toiletries or other amenities/necessities. Breakfast is good for the price and food is fresh.
Overall, it is a run down hotel with an general feeling of uncleanliness and griminess. We would neither stay here again nor would recommend it to anyone. Much better hotels for much less price and service around. The feedback we saw made us make our decision but we seriously question their authenticity given our experience. Never again, inShaAllah!