Leader Al Muna Kareem Hotel

Location was good. Breakfast was rubbish and no space. Rooms were tiny and staff werent as nice. The only positive was the location. If i ever go madinah again i wouldnt book this hotel. You ask for English tea bags they look at u like your wierd. Staff dont go above and beyond. I hated the hotel and wanted to leave. Lift is ridiculous u be stood for ages.

Worst customer service ever! First, of all the guy who brought the stuff from my car on driveway while checking in was so rude that he wasn’t even ready to bring my stuff and then when he brought it he just left it outside and ran! Then the room was so small, even tough they promised to upgrade the room they didn’t do that. Secondly, the customer service is so pathetic that none of the staff members show up even when you call them in person or on phone! Then the won’t even even clean the room or washroom and they didn’t even brought the towel or shampoo for the room! Last but not the least, the breakfast how can I forget that, rude staff there, Leader Muna Kareem looks like a 1 star hotel, the guy named Turkey, and one other tall Bengali guy were clearly doing favouritism there, allowing people of there choice to even take breakfast to their rooms on the first day I didn’t take anything with me as I didn’t wanted too but still whole time he was standing in front and staring my family as if am eating food!! On the second day when again I saw people taking bunch of stuff with them to their rooms so it was clear, plus I decided to take some stuff with me for my brother as he wasn’t well and I even asked one of their staff members there in the restaurant and he said yea you can take it with you and then this rude guy Turkey comes I don’t know what is he even doing in customer service that you can’t take it with you! And literally making faces and abusing on which I asked him is this the way he generally treats the customers here. He wasn’t even able to speak English properly! It was useless to waste my time on such a guy! I would have given them 0 star if I had the option! Leader Muna Kareem really need to work on their customer service!!

Absolutely disgusting, dust everywhere. When we first went room wasn't even ready and when we went into the room it jad not been vacuumed, toilet seat was broken. Definitely not a 5 star. I have pictures if I can figure out downloading .

We had a bad time the hotels rooms are very small when compared to the Online photos. Initially the staff were helpful but when we went to talk about the issues we had their attitude was completely different and didn't want to be helpful at all. When we asked to check out their response was come back tomorrow. They were not easily found.