Boudl Al Fayha'A Apartment

1. Worst place to have a stay. My experience is below: Even though my booking was confirmed and my name is showing in their system, they were saying my payment was not received. I even received booking cinfirmation ID from hotel reservation. Without they receiving payment how can they issue a booking confirmation ID. When questioned about this they are not uttering a word other than they didn't receive payment. It was actually miscommunication from hotel reservation team and hotel reception team. I even got email from hotel reservation team that the payment was received by the hotel and can proceed to check in. As a customer it is not my job to verify their internal procedure regarding payment confirmation. Even they don't have a clear procedure in contacting even their own team. They were not even bothered to contact their reservation team either. They kept me waiting for 3 hours 20 minutes in reception area. Receptionist was a bit arrogant. In a place where hospitality is an important factor, their behaviour was not at all good. 2. Rooms look like old, especially bathroom and toilet. Not at all a 4 star kind hotel. Worst part is the room doesn't have enough socket for plugging laptop or mobile charger. 3. Socket to plug in kettle was not even in a convenient way. I had to carry to another place to plug in kettle 4. Service boys were kind and helpful. 5. Receptionist don't know English and I had to talk with the service boys to translate to Arabic. 6. The breakfast was OK , not as good menu for a 4 star hotel. It was below par when compared to a 3 star hotel IBIS riyadh which have a very good breakfast menu , room, service etc.. Overall a worst experience from a hotel stay and not at all recommended.

Highly unsatisfied with this level of service and unprofessionalism of the staff.The place wasn’t to my liking and not to mention the sink which is outside the toilet. Safe to say I won’t be visiting this place anytime soon and neither recommend anyone to.

receptionist doesn't give importance to customer. Keeps waiting n waiting. Very poor quality interms of stay , food service..

Not real as shown in pictures. No Wifi functioning during my stay. No network coverage (Zain & Mobily) inside the rooms. Check out procedure was horrible, receptionist doesn't give importance to customer. Keeps waiting n waiting until u open up... Things I liked it is Good Welcoming from Mr. Sultan in Reception. Giod Breakfast.

Very bad experience 100% no credibility.... I call the hotel weeks ago before my travel i ask for reservation and that was confirmed . I travel by land For almost 5 hours very tired then when I arrived to the hotel the staff say i dont have reservation i show to him everything i said blah blah like that then he says they have 1 vacant then i check it but the air-conditioned is very noisy so i decide to back out then i check other hotel almost an hour before i found new one cuz all hotels fully booked. Then after 12 hours this hotel they call me many times for what????????? Im so upset with this hotel.