ディワニアレストラン-エラフキンダホテル-マッカ 請求

Dirty and small room, mirrors, tv, shelf , windows all dusty. Bed sheet and pillows all are dirty, smelly and used , are not changed between each customer . Breakfast was so nice and lots of varieties. Staff all are nice and helpful. wonderful location : is less than 1 minute walking to Haram. I am so disappointed as this hotel has 5 stars .

The worse experience ever!!! My parents went for umrah, we booked this hotel in advance, so they won't have problems when they get there. Upon arriving, they told my parents that the booking was canceled!! We never canceled anything and even had a confirmation, but they refused to acknowledge that and then on top refused to give them a room!!! Poor service, rude people, no regards for anyone, young or old! Would NOT recommend staying here!!!

Would never ever recommend this hotel to anyone! We booked a room two weeks in advance, then two days before our arrival they falsely claimed our bank card wasn’t valid so they canceled our room despite the card being used daily without a problem! Don’t book this hotel, unless you are ready to be canceled suddenly for customers who can pay a higher price. Extremely low ethics and behavior.

The rooms here are notably compact when measured against the standards of other 5-star hotels. Additionally, we observed some dust on the glass surfaces and dressing tables. Unfortunately, we had a less-than-ideal experience with the staff, particularly the receptionist. In our opinion, this establishment doesn't quite meet the expectations of a 5-star hotel and might be better categorized as a 2 or 3-star option. We would recommend exploring other accommodations in the Jabal Omar area.

What a disappointment This hotel was my first really bas experience in Makkah out of 6 visits this was by far the worst. From the lack of cleanliness, the lack of towels and basic amenities, and the failure by the staff to provide the simplest service. We haven’t even checked out but i just had to submit a review to warn others. I’ll start with the bad then mention the good. A. The room was not clean to a standard of even a two star hotel. B. Bathroom was not clean C. We had two towels only in a room with four beds for 4 adults. We spoke in person ( since no one wanted to answer the phones) to reception and they said they would send towels up but nothing happened. We approached house keeping but the man said I can only give you One extra towel as we don’t have enough. D. We requested house keeping twice but no one showed up. We even spoke to reception and they went to ask the a worker in front of us to go up to our room to clean JUST the bathroom. Again no one showed up. E. Every single phone call to reception was not answered There are other options in the area Never again for the 4 of us or anyone we care about. Now for the good LOCATION its literally steps away from the haram The price was economical but not cheap due to the proximity to Haram