マッカ タワーズ

Be very careful if you go through a travel agent and if you get a room in tower 5 or 6. They have signed an agreement with a group called Travel Gate for tower 5 and 6. What Travel Gate does is assign booking to travel agents on a daily basis, this is not communicated by travel agents to people booking the hotel. What happens next is the travel agent provides a booking reference and the client checks in, not realizing that the booking reference is only valid for one night. The next day the travel agent sends another booking reference and that is when you realize that something is fishy. When you go to the reception with the new reference number they ask you to change to a new room because your current room has already been assigned to another booking. I stayed here for 3 nights and after every night I was asked to change my room. This was with 2 kids of which one was an infant. Everyone at the hotel knows what is happening, include the housekeeping staff. They dont seem to care and I assume this is because this keeps them at almost 100% occupancy. When we checked out we were asked to leave a review by housekeeping and we said we will do it, but they wanted us to provide the review right in front of them and requested us to give them 5 stars for everything and they waited till we actually posted the review on Google! Little did they know that Google allows us to edit the review later on.

Location & restaurant was great. But the local staff (front of desk) is extremely rude to foreigners, some cannot even communicate properly in english properly. We got an extra bed with a lot of hassle, infact we got our room almost 6 hours after we arrived to the hotel. Room cleanliness was average, but the biggest problem was too many big flying insects would get into the room even though windows were shut, any 5-star hotel in the world this would be 100% unacceptable