Hilton Garden Inn Al Jubail, Saudi Arabia

The customer service at the front desk, represented by "Azizah," left much to be desired. Their behavior was impolite, and the receptionist at the restaurant made me feel like I was lying. He had gone from the restaurant to the front desk simply to confirm that breakfast was included in my reservation, but there was no need for such scrutiny. Instead, I was made to wait for an extended period of time, and at worst, he can charge my room. Furthermore, the layout of the toilet was extremely inconvenient. It was positioned right next to the wall, forcing me to sit sideways in an uncomfortable manner. Additionally, the electrical outlets in the room were fixed for a specific type of plug, making it impossible for them to accommodate other plug types, particularly for international visitors. During the night, the air conditioning was not functioning optimally, leading to discomfort and a less than satisfactory sleep experience. Moreover, to my surprise, the elevator was out of order, and there was no sign indicating its status. Overall, my stay was far from pleasant. I sincerely hope that the hotel management takes measures to improve their service and shows more trust in their customers.

Very good facilities and super nice staff. Shout out to the dining Captain Ibrahim for his kindness and hospitality, talking about going above and beyond, thank u Ibrahim. Although, you might wanna do something about your beds, it’s literally like diving into the mattress + back & nick pain afterword

Mhmm, where should I start? First, I have stayed at this hotel at two separate occasions. In both occasions I have had some good and bad experiences. Their breakfast is below average, and not worth the price if I’m being honest. Their rooms are nice, but something always seems to be broken. Last visit there was a water leakage in the bathroom, but to be honest I did not even bother to report it or complain about it. Finally, their beds are the worst!!! I imagine for some people it might be the best, but not for me. I literally kept waking up from back and neck pain.

Great location and a beautiful view. Nice room with all modern amenities. Staff was welcoming and courteous. Good value for the money.

Staff was friendly, rooms were clean and large enough for comfort. Breakfast had a good selection. For business travelers. It’s an easy in/out with a few perks.