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Staff or management don’t care about when you report a problem in their property; I understand it’s completely normal for them and they don’t see it as if it was a problem specially something to do with shower room i.e. no curtain and no hanger. A 4 night stay and not a single time your room or toilets get cleaned, neither towels and bed sheets get replaced, tiny bin is full but no one cares,0.40miles walk from the Haram which takes around 10 minutes of walk but theres a hill to cross and theres no bus or shuttle service from the hotel. On a 120 sq yards plot they built a tall 14 floor tower where A twin bedroom is a bit small, theres no working / breakfast table or space to keep luggage for two people due to the small size of the room, so you actually cannot eat in the room, theres no restaurant in or around the hotel, theres a cafe inside the hotel which barely serves the purpose. It is clean and facilities in the room are up to a standard 2 to 3 star standard of hotels. Not really recommended!