ハビタス アル ウラ

Luxurious 5 star resort in the middle of a desert. The rooms were excellent and art installations interesting. The service was above average but sometimes a little slow. The resort is spread out and spacious with zen vibes. It feels very relaxed, private, and quiet even when most rooms are occupied. Really enjoyed our stay at this place! Note there is no room service or dining options available after midnight so bring some food if you are checking in late. You will also need to organize private transport such as driver, taxi, or hotel car to get around to your activities around AlUla as the shuttle does not always run according to the posted schedule.

Surrounded by the serene expanse of the desert, this hotel complex stands as a beacon of luxury and innovation, offering an unparalleled retreat into opulence. Its design, a masterpiece that integrates seamlessly with the natural landscape, hosts rooms that are sanctuaries of comfort with panoramic desert vistas. The pinnacle of personalized service, alongside unique desert experiences, crafts an unforgettable journey that captivates the soul, making every stay not just a visit, but a voyage into the heart of extravagance and discovery. Every aspect of the stay was flawlessly executed, embodying perfection in luxury, service, and unforgettable experiences.

This place was zen come to life. We loved our stay! The electric bikes and art installations were so cool. We did not attend the activities as we had packed our schedule too full-next time would recommend saving time to spend at the resort to do the star gazing at night and cinema night and exercise classes which were all included. Only complaint is the restaurant-food was mediocre (had an over salted soup and bland flat bread) but the prices were easily X2 compared to restaurants in town.

Positives: - the scenery is absolutely breathtaking. - ⁠they have interesting activities in their daily program. Also the swing and the trampoline are great fun. - ⁠the rooms are quite nice. - ⁠buggy drivers and housekeeping staff are nice and helpful. - ⁠the gym/spa/yoga studio looked nice! Negatives: - some of the staff (reception-restaurant) give off weird vibes. Nothing bad happened particularly, but we didn't feel genuinely welcomed. Also the service at the restaurant is very slow. One time we were the only table at the restaurant and it took them around 15 minutes to bring us the menu, and the same time to bring us the bill! - ⁠the welcome ceremony is a nice touch but it lacked originality and connection to the Saudi culture. It seemed copied from other places who believe in stuff like getting rid of negative energy by lighting up some herbs. It has nothing to do with Saudi beliefs and it just came off very cringy. - ⁠lack of food options is a big problem at the resort. There is no room service which is a huge negative. When I am at a resort like that, big part of having a good time is to have access to all kinds of food and drinks. Even the one restaurant at the resort has a very limited menu. - ⁠no TV in the room.. even upon request. I understand when resorts like this don't have TVs in the room. But they should be available upon request like most resorts do. Many people will like to watch a movie or something at night when there is not much to do at the resort. - value for money. Especially in terms of service, you'd expect a top service when you stay at such an expensive resort, but you don't get it here. They rejected our simple request of getting 2 bikes. They rejected to give us a 1-hour late check out. Even the smallest things like putting some chocolate or fruits upon check in or turndown service are not there.

The resort experience fell short of expectations, resembling more of a 3-star hotel rather than the luxurious 5-star retreat we anticipated, especially considering the hefty $2000 per night price tag. Regrettably, our requests for an extra blanket and an E-bike required three reminders each, highlighting a concerning lack of promptness in service. When you order something you will always get something different from what you asked for which highlights very poor communication skills from the . The shuttle service to the Cinema further disappointed, keeping us waiting for 30 minutes only to provide a small car that could accommodate only four people instead of the requested 6-seater. This resulted in a frustrating 50-minute delay, causing us to miss half of the movie. To compound the dissatisfaction, the outdoor movie theater's projector exhibited notably poor resolution. At the checkout we had to wait for 35mins for someone to pick up our luggage. When we got to the reception they didn’t even bother to ask us about how our stay went showing how amateur their customer service aspect is. I must acknowledge the redeeming aspects of the natural scenery and the pool, as well as the commendable restaurant, warranting a one-star rating for each.