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This was my first time staying in this hotel. For me the location, beside a building site (was manageable) but if you want to be closer to centre, it is a bit too far out (only my opinion).
Check in was disappointing as I got there 8am ish off a night flight, the receptionist immediately told me I could not check in, without even looking at my booking to see I had paid for the 2 night (including the one I had missed most of). There was no welcome.
I used the spa that morning and on leaving to pay, I tapped a credit card and visa and neither worked. Without getting a chance to insert the card into the card reader, the manager and staff accused me of coming in to rip them off. It was a truly upsetting experience! I paid via the reader once I got the chance. The hotel did not apologise or mention this to me and on this basis, I personally will not go there again.
On a super positive note, the cafe and staff on the ground floor were lovely with great food.
I hope the hotel can improve some of these points