Googleレビュー
Conrad Hotel Stay Review - December 2023
During my recent stay at Conrad Hotel, I encountered a mix of positive and negative experiences. Here’s an overview:
Pros:
• Exceptional Customer Service: The staff at Conrad Hotel were remarkable in their service. Their welcoming and smiling demeanor added a warm touch to our interactions.
• Apologies and Responsiveness: I appreciated their readiness to apologize and address issues when necessary.
• Accommodation for Additional Requests: The hotel showed flexibility in allowing for additional needs, which was a positive aspect of their service.
• Premium Breakfast Buffet: The breakfast buffet was a standout feature, offering a premium selection.
• Efficient In-Room Dining: The in-room dining service was not only fast but also provided delicious food with a variety of healthy choices.
Cons:
• Delayed Room Availability: The check-in process was notably prolonged. It took one and a half hours to access our first room and an additional hour for the second room, resulting in significant inconvenience.
• Room Allocation Issues: Despite the promise of assigning both rooms on the same floor, they were unexpectedly placed seven floors apart.
• Slow Checkout Process: During checkout, there was a noticeable delay in service, as it took an hour to have our luggage brought out to the reception.
Overall Assessment:
The Conrad Hotel stands out for its high costs, which sets an expectation for premium service. However, during my stay, there were several operational inefficiencies that did not align with the expected standard of service for the price paid. While the customer service was excellent in terms of attitude and responsiveness, the logistical aspects such as room readiness and checkout efficiency fell short of expectations.