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Refund system is not organized. Refund was not provided since our stay. It was more than a month now and I sent follow ups from the property thru email upon confirming that it was sent from a different card number not under my card number that I used. Till now no reply from the property and no refund happens

Ramadan Buffet - 2024 (Update Available in the end of comment) - Made reservations through the mobile number shared in their instagram page, not a pleasant experience as i had to send a watsup and call them many a times just to make sure our table was confirmed (The responsible person is not at all suited for a hotel career path, should be replaced or given way more training). - The buffet area we got seats were good, however i cannot say the same for the others as some had to walk at least 100meters from the other side of the hotel just to get served, so if u dont get a good seat its badluck. - The ambience and theme was nice. - The food arrangement was a complete disaster with entry made from two sides and the sambosas and onion rings (only two fried appetizers) placed in the middle. This resulted in the entire area being extremely crowded and looked as if people were fed free. - Their mains “kharouf” which unfortunately we could not have as the food was all over 5mins before even maghrib athan 🤣, and it was never refilled despite me asking them from the chef to the waiters to the manager to do so (it is first come first serve basis), they refill only the sambosa and the soup so if ure not in the serving line by 5.30 good luck as u just paid for dates, water, soup and sambosa. - They have two live stations one for pastas and another for pancakes and waffles (both were a let down, pasta is watery and the waffles were like toast bread) - Their desserts were the only thing which were good and the black forest cake was topnotch and really good. Overall they did not have a good variety of food (2 mains and very few appetizers and other dishes). Food taste was a let down as well (except the desserts). The buffet is not worth more than SR 40. (Update: The restaurant manager made a call inquiring on the shortcomings, which shows their commitment to improve, hopefully they would up their standards in the upcoming buffets).

Ifthar buffet here was a big disappointment. I came here with great expectations but was totally let down. The place is crowded, there are people queuing up from both ends and there is only 1 station for fried starters and within minutes it's all over. The waiters do not refill, and they are very slow. We had to request them to refill, which was brought after such a long time. The rice and meat was all empty with only bones at the bottom of the buffet tray along with some other empty dishes. It was not appetising to look either. The soup bowls and plates were not replaced we had to wait more than 20 mins. The pasta station was so boring with only minimum options. Some sweet trays were taken and never replaced. The food didnot even taste good except for 1 or 2 items. Am wondering what did I even pay for? Never going to recommend their ifthar buffet.

On checkout I was required to pay again for 2 nights, despite of doing that upon arrival. I paid anyway as I believed my double payment will be picked up and refunded. Now, 4 weeks later my credit card was charged with two payments and my messages to the hotel are getting ignored.

I strongly do not recommend you to pick this hotel In general, the housekeeping is poor i spent three night and no body changed the bed sheet, also there was no tissue in the room I requested from the room service and I was waiting for 20 mis after i ring again and they provided it. The tee and coffee the did not refill since i joined In general no clean and bad choice