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Very bad experience we had already booked the hotel and reached their at 8:30pm. They gave us dirty room. Upon asking the agent he made the stupidest excuse saying that because we came from Madinah on a taxi instead of train they were expecting us to reach at 11 because that's the time for the train ? And my parents were so tired and in Ahraam. They were not even talking to us properly and imagine we had already paid for 8days trip ! Worst experience ever! I also made a video of the room !