Somerset Downtown Al Khobar

- Main reception: Friendly and helpful staff, making the check-in process smooth and pleasant. - Reservation: Initially, there was a discrepancy with the payment not reflecting in their system, but it was eventually resolved after contacting the sales office. - Service: The hotel seemed understaffed, causing delays and wait times, especially for room service. - Room: Clean and comfortable, but poor insulation led to noise from neighboring rooms. - Location: Excellent, offering convenient access to nearby attractions and amenities. Overall, my stay at the hotel had its ups and downs. The main reception staff were friendly and helpful, and the room was clean and comfortable. However, there were issues with the reservation process, the service was lacking due to understaffing, and the poor insulation resulted in noise from neighboring rooms. Nevertheless, the hotel's fantastic location made it a convenient base for exploring the city.