Santorini chalet شاليه سانتوريني

We had a very short stay but it was a real delight. The hotel staff was super friendly and proposed us to extend our stay after we had some troubles with a cancelled flight. The hotel amenities are also great with a nice fitness room and several pools! Totally recommend.

Fantastic. A+++++ all around. Service attentive, friendly, anticipation- they even knew who we were and our room number without us saying when asking for transfer arrangements. Breakfast buffet is very complete and delicious. Our room was in the Suite section which came with it’s own private pool area and concierge. Highly recommended to stay in this area but the rest of the hotel also seemed quite excellent. The location was also great. Kamari is a part of Santorini that is a tourist area- but seemingly away from crowds and very peaceful almost. 5 minutes away from the hotel is the beach lined with great restaurants and cute boutique shops.

We loved our stay in Kastelli Resort. The Service was excellent. Victoria was the kindest nicest person ever, she took extremely care of us and was always available and helpful for everything we needed it. She made our stay even more special. We will definitely come back again !!!

We loved our stay in Kastelli Resort. The Service was excellent. Victoria was the kindest nicest person ever, she took extremely care of us and was always available and helpful for everything we needed it. She made our stay even more special. We will definitely come back again !!!

My stay at this hotel was far from pleasant. Despite being advertised as a kids-friendly establishment, it fell short in several areas, making it unsuitable for families. The abundance of stairs throughout the property made it extremely challenging to navigate with a stroller, especially for my pregnant wife. In addition, the room itself had hidden small steps that were difficult to see, leading to an unfortunate accident where we both stumbled and fell. The lack of visibility at night made this even more hazardous. Furthermore, the room was unclean, infested with spiders, ants, and dust, while the bed sheets infested as well with ants and were damp and dirty. We found rust on the bath towels. We also encountered a safety concern with a loose electrical wire in the room, which was quite alarming. The restaurant had limited menu options and failed to accommodate simple requests. When we asked for sliced avocado and white rice for our children, we were told it wasn’t available, and we were advised to go elsewhere for off-menu requests. It’s disappointing that a hotel rated 4 stars couldn’t fulfill such a basic request. The pool was not heated, resulting in extremely cold water, and the main pool was impractical to use due to its low temperature. Additionally, the jacuzzi was broken, and the service at the pool was poor, with lengthy waits for towels. There is zero wifi signal in this hotel, We were told by the manager that this the way it is all around Santorini, this a lie we move to a different hotel accros the street and the wifi is perfect, again do not trust anything you see or hear about this hotel. The breakfast at this hotel was served cold, and unfortunately, all three of us fell ill as a result. Thankfully, we were fortunate enough to discover a wonderful hotel just across the street, where we could finally enjoy the remaining days of our trip without any issues. Upon expressing our concerns to the front desk, their response was discouraging, suggesting that we leave and even threatening to involve the police. This lack of customer service was truly disheartening. I would strongly advise fellow travelers, especially Americans, to NOT choose this hotel. It fails to deliver on its promises, lacking basic amenities and displaying poor/worst customer service. The pictures may depict an appealing establishment, but the reality falls far short. In my opinion, this hotel barely deserves two stars, if not less.