Hotel and Resort Yanbu

Hi just wanted to share my experience with this resort. For a month I have been trying to get hold of this resort via email and phone calls and no response. I even got a friend to physically go and visit the resort and ask what is happening to their communication system. They stated they will fix their phones. A day prior to going to the resort my friend went again to the resort and spoke with them. They informed me that they didn't receive my booking and they are now all booked out. I rang Bookings.com to resolve the issue and bookings informed me that they have informed the resort a month a go. They attempted ringing but unable to get through and also email but no response. I am very dissapointed with the way this resort handled the situation and their customer service is extremely poor. This is the first place I have come across in Saudi with issues in regards to making reservations. A low rating for their extremely poor communication with their customers.

We have bad experience with receptionist yesterday night. We came late to find a room. After reviewing the facilities, I agreed to take a room with a private pool. I came from Malaysia travelling with 2 families. 4 adults and 5 kids below 8 years old. But when we want to register for check in, the receptionist got very angry because we did not inform total numbers with child. I want all guest who read this to be careful of this receptionist because he want to charge ALL person, including baby and child like full adults. I have travel so many 5-7 star hotels and resort but nobody charges full for young kids & baby! But the receptionist want to charge ALL. All have to take a bed, even for every baby and child. Ridiculous! I’m very dissapointed of this bad service from this resort’s reception. Although The facilities shown from tour with one of the worker seems good buat the receptionist was very bad. They dont respect the guest from other countries. He needs to learn more about customer sevices. I hope those who want to bring kids & babies, think twice before coming here because they will unreasonably charge you more. Its not about the price, its the attitude that is the problem. Then we go to golden marina and get one chalet with private pool with more facilities and great services by receptionist. They know if we come with family they are suggesting big chalet and the price more expensive than dolphin resort.

A good resort with a good swimming pool and private beach. Peaceful place and good staffs .Food is not available inside , I think they will be opening restaurant shortly . Good place for families . Swimming pool guard staff was good .

Excellent location with reasonable price.

The experience itself was great, and the location is perfect, but the rooms are not very comfortable nor clean.