Crowne Plaza Madinah

There is no way I could give it a 5* rating. the rooms are small, the ac doesn’t work properly and many more issues. The location is one of the best but other services I had to compromise. overall not up to the mark.

The hotel entrance is beautiful, and parking is available for an additional fee. My compliment is about the elevators. There are six elevators in total. Despite the fact that the hotel was fully booked during our Ramadan visit, we only had to wait a few seconds for the elevator. However, the room was extremely small, the window had a small gap that allowed noise to enter, the bathroom design was a disaster, and the sink lacked a pop-up stopper. The bathroom had a nice magnifying makeup mirror with lights, but I couldn't use it because it was broken and the liquid soap holder was in the way, so I couldn't move the mirror. The bathroom layout is not suitable for a couple. The toilet is behind the door, and if someone is on the toilet and the door opens, the person's face will be hit. My final complain is about the room card. I stayed for four nights and had to reactivate the card every day. The location is great for men, but the women praying area is very far from the hotel.

It's only my first of the 9 nights here. And I'm already disappointed. The phone in my room doesn't work. I have to go to toilet to call reception. Which I have done at least 20 times so far. My father is diabetic and not fasting. We got late from airport coming here and asked for food for him for which we paid already in advance. But was told there isn't no chef available and they don't even have any snacks or sandwiches . That's a first time experience for me. The cupboard door came off and my clothes are in there. I have called more than 6 times already from the toilet as the room phone isn't fixed despite numerous complaints since morning. I'm sitting in the room wearing dirty sweety clothes again. Because I can't get to my clean clothes in the cupboard. There is no shower gels in the baths. Bath towel are not bath size towels. Bring your own toothbrush and toothpaste. Location looks closer. But I cannot get to the mosque yet as stuck in room. 107 . If anyone do care speak to me. I'm already thinking of moving to another hotel. Staff say its a 4* hotel. Service is worst then a 1 star.

The rooms are small, like very small. We had 2 adults and a baby and we changed rooms 3 times because something was wrong with the rooms. Either fridge was not working or had a funky odor to it or the air conditioning was not working. The bellmen were super nice though and so were the front desk staff. Breakfast is standard, nothing fancy.

Wouldn’t personally rank this as 5-star hotel, but 4-star at least. The services are excellent, including the buffet and the bellhops. But, rooms are kinda small & some things just don’t work. They also tried to convince me that all the showers were like mine (missing the entire sliding door) and thus leaked water into the bathroom floor... I stayed on the 2nd floor so perhaps that is why? I don’t know. I am still looking for answers from management as to why I was lied to. I think the staff assumed most people don’t know how showers work.