مطعم بارك إن باي راديسون - مكة المكرمة مطالبة

The location of the hotel was great, but the room was not clean, and the reception were not cooperative at all nor helping, the door wasn’t locking properly, and I requested a king bed and surprisedly it was a twin bed and they told me you can’t change the room

Take away is - Stay away if you want good service. The hotel is in an okay location and the rates are competitive. However, the service is a major downer. When we arrived, there was no one at the door or lobby. No one knows anything if asked and are as clueless as one can be. Hotel staff is hardly knowledgeable about hotel itself and would point you in another direction. It is a large hotel with lots of room but looks deserted and abandoned. Cleanliness is below average and bathrooms are dark, tacky and dirty. Rooms are without view, dimly lit and quite small. There is a thick layer of dust on walls. Carpets are stained. Plus side, AC is good. We knew that it is far from Haram so we did not worry much about the shuttle. Used it once and found it on time but the driver did not know the way and did not provide any information to get back to the hotel/pick up. Water is one bottle per person, per day, only when asked. If you want more, you have to purchase from the restaurant. They will not clean the room unless specifically asked and will not replenish toiletries or other amenities/necessities. Breakfast is good for the price and food is fresh. Overall, it is a run down hotel with an general feeling of uncleanliness and griminess. We would neither stay here again nor would recommend it to anyone. Much better hotels for much less price and service around. The feedback we saw made us make our decision but we seriously question their authenticity given our experience. Never again, inShaAllah!

If I could rate it -10 stars I would. In a nutshell, the worst customer service all around the hotel staff except for 2 employees. Rude, inattentive, LATE, uncooperative and overall waaaaay undertrained and have zero experience in how to deal with guests professionally and well. The hotel itself is okay but the staff are a nightmare.

Bus service is very cheap. as per hotel rules every one hour they have bus . When we are returning back from masjid al haram to hotel we are waiting sometimes (1:00 hour's) sometimes (1:30 hour's) later we came on other company hotel bus Visitors alert ? If there is police ? checking they leave pilgrims on the road and driver tell us you can go via texi .its happens 3 times in four days in magrib salah And other hotels buses they changed the route for there customer

Worst Hotel in Makkah, if you are going for pilgrim purposes, please do not stay here, their bus service to haram is worst, they have one coster every hour but it will go 15 min before time, so you have to wait 75 min for next one and if you are luckey you will board because all ladies will capture the bus seat then you will not be allowed to board. Ridiculous!!!!. please consider 100 SAR per trip taxi cost otherwise you will not get jamat in Harram Maszid. Receptionist will not entertain you and Manager will not meet you. Room service and housekeeping is very bad, they do not provide toiletries untill you ask. Overall do not stay here, better take any low cost hotel not this hotel who claim 5 star and servise is lower than 1 star.