مطعم بارك إن باي راديسون - مكة المكرمة مطالبة

Horrible experience 1. Room service below Average and very slow. 2.Breaksfast : very old bakery items, quality of food not good, no butter available, no Laban and yoghurt available and disappointed with quality of food. 3.Bus service very poor: When driver was asked why is He not in time to start to Makkah He starts fighting. 4. Very far from Makkah. 5. As the Hotel is very old there are no Door bells and some amenities missing.

I paid for two separate rooms with 3 single beds and 1 sofa bed. When I arrived I got 1 room as I order and the other room with 1 queen size bed and 1 sofa bed when I paid for 3 single bed and 1 sofa bed. The reception was so rude and dumb explained me that it's not their foul and it's Booking company's foul. We called after the booking to the hotel to confirm our booking and she confirmed the 3 single bed + 1 sofa bed.. better if you stay in other hotel that gives you what you paid for is my recommendation ? p.s you only get 2 bottles of small water for each day before they charge you.. shuttle bus is only until 12:30.. parking is hard to find when they only have 60 spots in the garage, if it's full you need to park somewhere else... if you want your room to be cleaned you actually have to call them to tell them clean when all other hotels have a sign outside the door saying "clean or do not disturb "

This place is reasonably affordable but that that's the only consistent positive thing about our experience. The receptionists are friendly and helpful. Room cleanliness is hugely variable. Room service is mostly incomplete and always lacking. The breakfast buffet is reasonably priced with fair amount of food variations. One of the huge turn offs of this place is the bus shuttle service. It's almost always frustrating. Some of the drivers are blatantly just rude non compliant with timings; they just leave when the bus gets full whether on time or before time. Time intervals between different buses have been always hit or miss and inconsistent for the most part despite the fact that they have a set up "scheduled timings". No amount of words or instances would describe how unprofessional some of these drivers are. They are chatting during their work hours and usually limitedly cooperative when asked basic requests like to wait for the passengers in front of the hotel when we had someone on a wheelchair. We ended up taking taxis on many occasions because of that EXTREMELY disappointing experience as it was not reliable at all. To be fair, some drivers are polite and compliant mostly those who ride the bigger sized buses but you would certainly want to avoid those who drive the medium-sized bus drivers. Not recommended and I would avoid at all costs. Will keep on updating my review throughout my stay.

Hotel architecture is very nice, marble throughout. Location is pretty good, free shuttle bus every hour to and from Al Haram. Nice food shops and supermarket close by, and very nice large mosque next door. The hotel is let down by a lack of services to their guests. They don't really want to help you out with anything. Housekeeping has to be called everyday, if you don't call you don't get. Finally got housekeeping, did ok job but never vacuumed the carpet. We asked to have clothes laundered, filled in the form, called them. They said they would send someone to collect the clothes, they never did. If this hotel was more attentive to it's guests, it could be great.