مراجعة جوجل
I stayed at your hotel with my family from November 16 to November 20, 2023. We had three suites on the 8th floor, where the renovation work was going on. The paint smell was so bad that my kids had difficulty breathing. I informed the reception and the management of the hotel, but nothing was done except that one of the managers offered us a free mini bar, which we did not ask for and we do not drink soft drinks. We asked for the rooms to be changed, but our request was ignored.
The renovation work was going on 24/7, which means that we had to endure all kinds of noise all day and night, such as hammers, drills, and more. One of the nights, at 2 am, one of the cleaning staff walked into my room while my family and kids were sleeping(please check cameras). When I asked him what he was doing, he begged me not to complain. I complained to the management of the hotel, but there was no corrective action taken. Most of our clothing got damaged by the wood paint on the furniture of the room.
Another issue we faced was that the safety box in our room got stuck and would not open. We had to call maintenance to open it, but they kept us waiting for about two hours. When we called the reception, they told us to wait five minutes and someone would come to us, over and over. This was very frustrating and unacceptable.
I am very disappointed and dissatisfied with the service and the quality of your hotel. I expect a full refund and an apology for the inconvenience and the distress you caused us. I hope you will take this matter seriously and improve your standards.