Millennium Makkah Al Naseem Hotel

To say I’m shocked is an understatement. I cannot believe that a hotel who are well aware that their target audience are mostly people who come to make pilgrimage to Mecca would still do this. Whilst fasting I booked the wrong dates (2 nights) at the hotel. I called Agoda before a day before check in and asked them if I could amend the dates at the hotel but just a week later. Management at the hotel refused because apparently in the holy month of Ramadan they pride themselves in making sure that they cannot change, refund, credit or amend any dates at all throughout the month. Ramadan is about helping those in need. I didn’t ask for a refund just an amendment on the date and I was refused. I don’t understand, I’m not asking for much. I hope someone from management understands and reaches out to me but I doubt that will happen, you have put me through great difficulty as I fly out to Mecca tomorrow with no hotel booking. Thank you for making the most of your Ramadan where you can earn rewards and blessings by helping but instead you chose not to. May Allah guide you. I would like to say the reception staff were very kind and sympathetic towards the situation.

The hotel is very poor in basically everything, my laptop was locked inside the safebox and I had to wait 7 hours for them to open it with multiple attempts with the IT but they didn’t and now I have to leave for my plane and leave my laptop here for someone else to come and pick it up. Check in took us way too much time. Rooms are below average. Do not recommend!

I would give it a minus for customer service. A room booked for 3, given a 2 single beds, took them 4 hours to send an extra bed. 1/4 toilet paper in the bathroom when we took the room, only 1 towel, 1 water bottle, 1 tea bag and 1 coffee bag for 3 guests. We called and called to get more towels and water and they would bring 1 extra bottle, a day later and no towels were given. Bed sheets are ripped and AC sound is super loud. This is a size of a bed they believe can sleep 2 adults… breakfast buffet was terrible, inlet station says they don’t have cheese, food is not fresh nor hot. No fruits whatsoever. Very limited variety. don’t stay here!! Room 5097

They said they are 5 star. But there rooms are not 5 star standard. And there customer service is very bad. Have booked double bed room. I ask them for baby cart when I arrived. They said we'll bring in an hour. After more than an hour they said sorry it's not available. Next night (today) I ask them again and same thing happened. Just waste of money

I can tolerate the rude staffs but the cleaner went in to our room when my family are asleep is unacceptable. When I complained they said because there was no do not disturb sign outside. It was at night after Isyak. Never offer food service during check in even though its part of their service. Shuttle bus to haram every half an hour but mot suitable fot family with children or old people. Masjid near by is very cleam and well taken care of. This hotel has a potential to be better if they have a good manager.