مراجعة جوجل
I recently had an experience that left me quite disappointed. After securing a reservation through Agoda and receiving a confirmation email, I was surprised to find no room available upon my arrival. Instead of offering immediate assistance, the staff seemed more inclined to place the blame on Agoda.
It is essential to remember that when a hotel chooses to partner with a third-party platform, they should also be prepared to assume the responsibility for any discrepancies that might arise. True excellence in service is exhibited through unwavering hospitality and a proactive mindset, regardless of the circumstances.
While a staff member eventually proposed alternative solutions, the delay significantly impacted my experience. I believe there's much room for improvement in how such situations are managed in the future.
