مراجعة جوجل
Rude impolite reception staff that look down on you and refuse to help with any problems. One of them was laughing at me and told me to leave as he was "busy" when it was 1am and he was standing around doing nothing whilst I was approaching him. The rooms are worn down and need maintenance, our bathroom door didn't even lock and had scratches all over it. The skirting is in disrepair and there's cracks, the silicone has rotted and it does not feel 5 stars at all. You don't even get daily room service. The elevators take forever and just overall the entire place is not welcoming at all. Having been to the Grand Hyatt in Dubai, this one is a disgrace to the Hyatt line of hotels. The only good thing about this hotel is the location. Please hire some reception staff that know how to treat guests with respect and refurbish your rooms.
