مراجعة جوجل
I had to attend a 1 day conference at this hotel today. The last time I visited was 3 years ago and the hotel was ok. This time, the experience was totally different:
1. Upon arriving, both front desks were unmanned and no help in sight to know where I was supposed to go. No poster, no guest relations.
2. The room we were given was well-lit, chairs uncomfortable, carpet ragged and worn out
3. Coffee breaks were fine, coffee machines not working inside the room
4. Biggest disappointment was the buffet lunch on the ground floor: in terms of choices, quality, and presentation. We asked for sparkling water, they said they don’t have. The whole thing screamed 3 stars to me at best
5. Even a bigger disappointment was dinner. We were a large group - about 25 and we were all very disappointed. The chef and crew were novices. Clearly this was their first time frying calamari, making paella and preparing steamed rice. The barbecued ribs were mostly burned. We had to call the chef and share the feedback, he said that this is standard. We left and decided to go somewhere else to have a proper meal, although we had paid a hefty amount
It is sad to see the hotel downgrade its standards that much. Clearly no quality hiring and lack of focus on guest experience. Not what I am used to from other Hyatt hotels.
The hotel and its service does not deserve 5 stars and should be downgraded to reflect the standards currently offered
