Grand Makkah Hotel

Just awfull, rooms are not clean, restorant is not clean (plates), house keeper comes to flush the toilet and thats it! When you ask for toiletpaper you will get just a small one or no one, towels asking the answer is always tomorrow!? Just bad experience with the hole group. Wasted time which we could use for praying. Choose another hotel would be my advise.

Would give it negative stars if I could. Do not stay here, not 5* at all, maybe 1*. No hot water for our full stay. No towels. Didn’t come to clean the room for the full trip. Waiting for lifts for up to 20 mins sometimes. Far from Haram, about 15 mins at fast pace to the haram boundaries. You’re tired by the time you go to pray Salah, and can’t go back and forth from hotel between Salah.

Mohammed at reception was outstanding, went over and beyond. The cleaning team handles the rooms to the best of thier ability with the large flow of guests. The resturant serves health food. Would highly recommend. Excellent location

Not clean we arrived at 4 and booked 2 rooms they said one is not ready, go to haram and come back and it will be ready when we came back it was still not ready at 11:00 PM ??? -Bed had stains -Reception has poor communication skills they just say ok ok and do nothing -room service knocking the door and saying leave at 10:00AM!!!!!! Very poor poor service not worth the money Very crowded

Dear Brothers and Sisters in Islam, a person comes to this Holy place with the Family to please Allah but we had a lot of stress the whole time due to the Hotel Management. Everything very dirty, the Room was very small very dirty, it was Smelling, No Towels, the Water was leaking in the Washroom. We were locked outside the Room for 5 Hours without Money, without Food and Washroom with small Kids. The Reception was unable to help us. The food was too bad, they just say we have a big Buffet but the Hall is too dirty, too unheigenic. I will honestly give a -100 stars to this Hotel. We paid 10,000 Riyals for 2 Weeks and the streets were better than the Hotel Rooms. I would recommend you all to book a 3* cheap Hotel who gives a better service than this one. Otherwise you will regret your decision.