Dallah Taibah Hotel

We booked a twin bed room for three nights as a couple, but were disappointed by the outdated appearance of the room and the need to use a rear elevator, primarily used for luggage, if not staying on executive floors. Despite the price, the reality did not match the expectations set by the booking site or Google. Attempts to contact staff for amenities like water went unanswered, and the room heater was malfunctioning. Additionally, the access card frequently required multiple attempts to unlock the room. Overall, the experience did not live up to a five-star hotel rating, and we would not choose to stay here again.

We booked a 2 bed junior suite but it only came with 1 bathroom. The toilet was situated half way under the sink, so you had to sit on the side to use it and that wasn’t easy as the toilet seat was broken so u kept slipping. Theres not much of a living area just 3 chairs in the hall way. House keeping only change towels, bedding and Hoover, if u want your toilets, sink cleaning or dusting etc u have to be on top of them. Finally we forgot my mothers quad stick in the room, called the hotel several times and kept getting promises someone will call us back after checking with housekeeping but still waiting and no call back. We r in makkah now and she’s finding it very hard to get around. You can buy normal walking sticks here but they don’t suit her. People r coming from medina to makkah every hour, it could have been such an easy task. This is certainly not the service u expect from a 5 star and I won’t be recommending them to anyone or staying here again myself. Had you just returned my mothers quad stick all would have been well. Room 433.

Overall a decent hotel. Rooms are very tiny especially bathrooms. Wifi sucks... I stayed on third floor but wasn't able to get wifi signals. Room service is excellent and a very nice and friendly house keeping staff.

Not a 5 star hotel. Don’t be deceived. Hotel is old and needs a complete overhaul. Room was small and cramped. Washrooms are old and fixtures were broken or missing. At best comparable to a Days Inn. Staff are oblivious and don’t care. Only saving grace is the location. Avoid if you. Better options out there.

Great location, clean rooms nice furniture, good service, good breakfast. Would recommend with one caution: on our entire floor almost everyone was in a recurring locked-out situation because of the bad access locks for the rooms. Before reserving as then to permanently replace the locks. They would continue to send technicians which did not fix the issues. A lot of unnecessary trips to reception from your floor. Location is great for shopping and to Haram.