Texas Roadhouse تكساس رودهاوس - 吉达 宣称

Not a big fan of this restaurant. Nothing special about the steak, I've had better somewhere else. The tables are kinda tightly placed next to one another. The washroom is so ghetto. This place is good for first time eating steaks. Customer service is not too bad, but not the best either. Food is okay. One of those wannabe high end, but it's not. I'm not really impressed.

During my recent visit to your restaurant. Not only did I find a hair in my food, but I also experienced mistreatment by both your branch manager and waiter. when I brought the matter to the branch manager's attention, I was shocked by their response. Instead of addressing the issue, the manager asked me to accept the situation or leave, demonstrating poor professionalism. I hope you understand the gravity of the situation and will take immediate action to improve your customer service and hygiene standards in the kitchen.

There is a major waiting time in regards with ordering as I shouted up twice to be served which is too bad. The MANGO MINT LEMONADE was full of sugar and I did not like it at all. For the steak I ordered medium I got medium rare plus it was very salty! The corn cup was also having too much butter. What makes it worst that the manger came late and said sorry we are busy today and come next time. There is will be no next time for me. So the restaurant actually not able to cook and host customers! I am getting hypertension and diabetes from today’s poor meal.

Steaks 1/10 Customer service 3/10 Waiter knowledge 1/10 Price 1/10 Extremely bad and expensive Low quality rubber like steaks with nearly zero marbling. Don’t be fooled by the appetizers & cinnamon bread the steaks are just horrible. The waiters lack knowledge of steaks. What is going on with our steakhouses in Jeddah? The meat Quality is like A2 or Probably A1. I ordered the ribeye and the fillet steaks. There were absolutely no marbling on the fillet steaks. Please take a good look at the picture, its just water from the steaks you can brealy notice the fats. I took a paper towel placed it on the steak, pressed down and just water came out, it dried up five minutes later. I spit it all out from the first bite. It was unpleasant and awful. The ribeye steak was a bit better with a small amount of fats, it might be an A2 grade with fats near the bone but again, with almost zero marbling. I asked the waiter what grade it was, he said it was Australian, which didn’t answer my question, so I asked him again, what is the grade of the meat he said I’m gonna go ask my supervisor because I don't know ( basic steak knowledge) and he came back stating that it’s an "A" grade. obviously they didn’t know what grade or didn’t want to tell me which grade it was. Nevertheless, he was Nice and cooperative but they teach them how to avoid these kind of questions. I asked the waiter what is the best way to cook the steaks he said medium well and I was Brought a medium rare cooked steak and when I asked The waiter about it, he said let me re-cook it. if you re-cook a steak it’s no longer a steak. it is quite sad that a well-known restaurant like Texas roadhouse is fooling people by appetizers and the size of the meats which again has almost zero marbling. honestly the chefs need to know how to cook to order. After all this, I paid SAR 499 for steaks that was left for the cats near the dumpster. What a waste of money. My recommendation is to avoid this steakhouse at all costs if you want to eat good quality steaks. You will not find good quality steaks here. Update, I did not Reach out to the customer support team at Texas roadhouse as stated in their reply, I simply reviewed thier restaurant.