中庭咖啡厅 - 万豪酒店 - 麦加 宣称

I had an absolutely appalling experience at your very calling 5 star hotel! Despite arriving well within the designated check-in time, I was met with indifference and incompetence from the staff. The lack of communication and disregard for customer satisfaction were glaringly evident throughout this ordeal. No efforts made to rectify the situation. Instead, I was left to languish in the lobby, feeling utterly disregarded and disrespected. Furthermore, the condition of the lobby and amenities left much to be desired. The cleanliness was subpar, and the overall ambiance was far from welcoming. It's evident that maintenance and upkeep are sorely lacking, further detracting from the already dismal experience. I cannot in good conscience recommend you to anyone. The level of unprofessionalism displayed during my stay is simply unacceptable, and I implore management to address these issues promptly before more guests are subjected to such a harrowing experience. Save yourself the frustration and seek accommodation elsewhere.

One of the worst customer service experience received at this hotel. While booking I was told I would be given breakfast upgrade by the Marriott reservation due to my rewards tier with them. I spoke to the guest relations at the hotel as well not once but 4 times calling them from the US to Saudi Arabia and confirmed. Once I got to the hotel, they totally declined and pretended they never spoke to me. Mr. Mufti who was the person I spoke to said I don't remember even when I showed him the call log. Furthermore, the bathroom smelled like it had a dead animal. Had to ask house keeping several times to check on it. This hotel is no where near to a 5 Star as it claims, a 2 star probably would be a better rating. I would never recommend this hotel to anyone, overall a very poor customer service experience.

Terrible terrible terrible! 1- check in at 5;00 pm???? I called to adjust this ridiculous timing for a room I am paying for FULL DAY and was told I can check in early at arrival. I arrived and the room wasn’t even ready until after 5:00 pm. What kind of hotel does that and has its guests waiting in the reception for more than 3 hours to get their room? 2- I paid extra for a room with a view, and after waiting for 3 hours to get my room….the room was without any view! 3- WiFi was not working! 4- lady at the reception said I’ll get a 50% discount for parking, but at checking out they didn’t apply the discount. 5- I requested a room with 3 beds. I found 4 beds in the room leaving no space for us to move. A real waste of money and we’ll never go there again.

Check-in at 5.00 pm on that day, but I have to wait for 45 minute until we follow up in getting the room. Service is poorly done at the reception. The room is really bad smell, it was located at level 21. Asking and insist for change to Hana (the receptionist) the next day and only getting the change at 630pm. Basically we are stayed at the worst smell room for a day. Finally they moved us to level 3. When complaint to Agoda, the hotel rep saying we are satisfied and no complaint was received. Thus, the staff is not honest. My bad for not put it in writing this report at the front desk and only mentioned verbally to the receptionist during the check-out. My take, if anything on feedback, insist to put in report or writing immediately at the counter and get your copy as your evidence.

The hotel has replied to my negative review with their standard reply asking to contact them or email them. I have provided all additional details to their email address. Yet to receive response. I am a member of Marriott Bonvoy. If this is their treatment of a loyal member, god save the others.