Swiss international Taba Alsalam

Everything and everyone from the reception staff to the concierge to the kitchen staff as well as house keeping were super friendly and very helpful. Always ensuring that the guests requirements are met with ease and speed. Location was a bit far but not too bad. Approximately 5 min walk to Haram. Real value for money and can easily rival many Frontline hotels. Kudos Swiss International, you made us really feel at home. Will definitely visit again on my next visit to Medina Munawwarah.

They did not allow us to eat food we purchased from outside in the main reception lounge despite being adequate seating & advised us that we can eat it on the restaurant floor. (Even though the day prior we did and nobody told us that we weren’t allowed). When on the level we were directed to, they said we were not allowed, even though their colleague said differently. They tried to charge us for use of a table - of a hotel that WE were guests of. The carpet in the room is absolutely filthy. Stains and dirt everywhere. The bedsheets were mouldy and the bedding was stained. The breakfast is very basic & the tables they have need a good clean and there’s lots of grime and dirt build up in the crevices. Quite off-putting when you’re trying to eat. The only good thing about this hotel is the location, it’s a straight walk to gate 322 of the Masjid. Would avoid this hotel completely.

It's challenging to pinpoint what constitutes good customer service. Upon our arrival in Madinah for a five-night stay, our requests for water and tea were denied after the first day. The hotel's provision of only four irons was woefully inadequate, resulting in a frustrating 12-hour wait despite repeated requests. Breakfast quality was average. The walk to the Masjid Nabwi took nearly ten minutes.

The hotel is near the haram like 2 min The staff are nice and welcoming… the room service is brilliant and they keep in touch with you the whole time I would’ve give a 10/10 for sister Fatima who made us feel home and made our stay enjoyable . Brother Arman was always checking if the rooms need anything PS : try the fresh juice from the barman especially the lime/mint mojito is the best .

The service at the hotel was impeccable. The reception staff was efficient and professional. The check-in process was so easy , The dinner was awesome. Located near to the mosque 5 min walk.. Grocery and shope are just below the building...