Rua Al Hijrah Hotel

Post checkin we didn’t like the room since it was too small compared to what the reservation agent stated. For room cleaning and services u have to say a lot after saying 8 times they will do the service. The food is cold in the buffet. Housekeeping doesn’t even have towels for cleaning several times, they lack basic amenities for room cleaning. Some staff is extremely disrespectful. The only good thing is it’s located very near the haram. We’ve paid a very high amount and the amount and service is unmatchable i would not prefer booking this hotel again. The reservation agents don’t catch on the needs of guests, there’s misinterpretation.

This is by far the worst hotel i have ever been to. I reserved a superior triple room haram view. The room was supposed to have 3 identical beds however the 3rd bed was a mattress that you’d find on the side of the road. Tv and climate control didn’t work. Electrical outlets were dangling from out the wall. Bathroom door was broken and the main room door would only close by force. The room was extremely dirty, dusty, and full of stains but that’s not the worst part…. It had insects crawling all over room. The only person I would recommend going to this hotel would be the health inspector so they can shut them down. Beware, extreme health hazard.

I usually refrain to give bad ratings but first of all this is a 3 star hotel and not 4 star. However, after my experience they should be 1 star. We had 2 rooms booked. The rooms were dirty. The carpet is filthy. The beds are old and springy. They don't answer calls. I had to look for room service menu and after being asked to call 4 different numbers I had to go down and get it myself. I requested towels for room and they delivered only 2. This is the day I had arrived. We were 4 family members in the room. I called the next day the guy answered and said OK and hung up before I could finish what I was saying. And they finally delivered the towels the night before we were leaving. I was there to do my prayers and I just couldn't be bothered running after them. The next thing was food. It was absolutely TERRIBLE. I have no objection if you keep 2 dishes as a buffet but atleast make it edible. The food has been horrendous in the hotel. We had to do take out throughout. The only good thing about this hotel is the location as it is in front of Masjid e Nabwi but then there are other hotels too. I will go back for umrah but I will never stay here in this hotel. Nor I would recommend anyone else too.

Very bad experience, don't recommend this hotel, especially if travelling with family, unfortunately we had to due to last minute travel changes and location. Arrived and reservation for two rooms not available, when finally resolved facilities in their suites none existent and the hotel doesn't have claiming that its against policy. Calls for services don't get responded to and no manager to support and resolve issues, room hygene and cleanliness not existent. We got locked in and housekeeping came and said its maintenance who said its saftey who said its maintenance. Didn't get resolved till 1am.

The receptionist is an egoistic lady who have no manners to talk to customers who have paid more than 1000 SAR a night. Worst hotel with the worst services Please dont waste your precious money in this disgusting place. The room was filled with bed bugs Camode was leaking Sink was leaking Bathing area was also leaking Bad odour in the toilet