哈比塔斯欧拉

We were a group of 6pp (4 rooms) and we all had the worst experience ever. We travelled over 25 hours to arrive to an underwhelming experience. Our room rate was over 1k a night, so we have a bit of an expectation to some luxury as it is 5 star resort, but the level of service/staff is very low and inexperienced. We understood that they are relatively new to the tourism industry, but it very evident. Considering this is a Habitas group, you would expect the owner to ensure the staff is well trained, but even the management staff is just as incompetent. There were endless issues, from the check in to the check out and we were also overcharged. Good luck getting your refund or credit back if they make an error as they have no clue how to even credit back your credit card or even do a wire transfer. I waited 3 months and I still have not received anything. Overall, this hotel has a lot of training to do if they want to be a 5 star resort they claim to be . The Banyan tree next to them has way better service and know ho to treat their guests.

Some staff were discriminating. We were treated as if we couldn't afford to be there. Even taking the restroom, they were questioning us. Some of us were also not allowed to buy coffee or even sit in the bar. It was a really bad experience. Nevertheless, the place was awesome except for the service experience.

The service is very bad. As a tourist we came to enjoy the beautiful place in habitas hotel unfortunately the staff told us not to take pictures near in the swimming pool were in fact we only captured the beautiful stone for instagrammed not the people. It is not worth it for our payment as a tourist. We only eat in the restaurant we did not enjoy the beauty around. And the staff is keep following us even in the comfort room. Too bad at all. Next time please give a place for a tour for the tourist.

We went there for day tour, the staffs are welcoming but the service is bad, even the food is not good, super expensive not worth the money?The view is amazing but we cannot even take pictures, we cannot enjoy being tourist and always telling us not allowed to take pictures. They keep following us, even in the comfort room, telling us to use quickly?. 5 star hotel but the services are sooo bad.