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Our reservation was made for brunch at 3pm on 26th of January, we came in to celebrate my husband’s birthday, but unfortunately it turned out to be a disaster.
Service from reception was good upon arrival and our waiter was prompt in taking the order for us and explain which dishes we would be able to enjoy as we have some dietary requirements.
Prawn crackers and water to start took already over 10 minutes to touch our table even though we were the only ones in the restaurant; from here, everything started to go downhill: Our appetisers (dim sum) took ages to arrive to then be left with an empty table for 50 minutes waiting for our mains, rice and noodles - upon checking we were served after 10 more minutes with our noodles and rice, waited an extra 15 minutes and then our first (out of 4!) main course finally came. At this stage our rice was already cold and we refused to get any more food since it already was 4:45pm and barely any food was served to us even though the whole place was empty until 4pm. The manager was nowhere to be seen, until we asked for him - nonetheless we weren’t impressed at all with his reaction as it seemed quite normal for this to happen. We love Shang’s Palace all over the world and when we have the chance we visit, but unfortunately Jeddah’s one has been the worst by far to date. Birthday celebration was ruined!
