Four Points By Sheraton Restaurant - Мекка Требовать

The hotel has new infrastructure with a very vast area. The size of the room does not reflect the magnitude of the hotel itself. There is no dedicated hotel entrance for a taxi and baggage service. Luggage service requires more staff. There was no coffee machine for breakfast. Bus pickup location changed and we were not informed; we ended up waiting for two hours at the old spot. At the time of writing this review, the pick up for shuttle at Makkah is at Kudai bus terminal which is 15 minutes walk underground from Haram. On a positive note, we had a welcome fruit basket on checkin. Gym was good. Overall, this hotel seems ideal for couples. For families with kids, aim for a bigger room.

Positives: Location, right next to an amazing masjid, such a blessing on your doorstep you’d be silly not to go their. Also, the transport shuttle to and from the Haram is superb and efficient. Also, the area is very chilled and relaxed, park friendly with ramps leading everywhere. Staff are excellent for the basics and room service is also very good quality and value for money. General upkeep of the hotel si good. Negatives: I went for Friday prayers and a strange man attempted to get into my room where my wife and child were sleeping after a long day of travelling and performing Umrah. I’d left a do not disturb sign on the door and that seemed like an invitation for this stranger to knock on the door. He knocked on the door, my wife answered after quite some time and he’d walked a few steps away from the door. Once she did answer he asked if she needed anything. She said she wanted some clean towels and he pretended as though he was going to sort them out and ran away. Who knows what would have happened had my wife opened the door sooner. We informed the hotel staff and duty manager (08/03/2024) about this expecting them to at least check the cameras and see what it could have been. They simply dismissed the whole thing and said it was a lost hotel resident. How absurd. Either they simply didn’t understand or they’re just palming off with a little too much nonchalance for something that is in fact extremely dangerous. I understand it’s difficult to manage every single person that walks in through a hotel door and with the added false sense of security of the lift that requires a hotel room key. The security measures and response from the hotel is laughable and it’s only a matter of time before something ugly happens in this beautiful place. Also, if you’ve read this far, this hotel as many others buys fake reviews by the truckload.

This property used to have better service, but my recent stay was really disappointing in terms of service. No one picks up the phone when calling for room service. Could not find anyone at the desks to provide luggage carts. Saving grace was a local employee who helped me with the luggage cart when checking out. They seemed understaffed and also housekeeping needs to be more responsive. Shuttle was on time. Breakfast is also diverse with multiple options.

Firstly I’d like to point out from the outset that this place was so cheap in price when I booked - I was amazed that a 5 star classed property could be so cheap in Makkah….I soon discovered that there were reasons what this is. Firstly, the hotel is HUGE and getting around may require a navigation system if you’re only staying for a day or two. Secondly, the room we stayed in was relatively tiny as compared to the apparent grandness of the hotel (not a complaint as it was so cheap and we only used it to sleep) Thirdly, our room lacked basic 5 star facilities such as there was no iron in the room, no hairdryer, no robes, toiletries were barely enough for one bald person etc. Fourthly, service was generally somewhere between slow and non-existent - maybe due to the size of the property and staff ratio? The positives: 1) The room was clean, basic and did the job. 2) The shuttle service to the mosque was used by us and was so convenient. 3)The price 4) The price 5) and did I mention how cheap it was? Tip: Don’t come here expecting a 5 star hotel, it is far from it, but it is a functional hotel (much like a Travelodge in the UK) and if this was advertised as a 3 star hotel I would be giving this hotel a 5 star review for sure.