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The hotel is extremely close to the Haram. Literally in front of King Abdul Aziz gate where you need to enter to perform Umrah. It's convenient with food too. As the floor below from the lobby using the escalators is asian restaurants Pakistani/indian/bengali, fresh fruit juice stands, ice creams, and Arab food. And the 2nd floor down from the lobby you have all the abaaya shops and thobes.
The hotel is very convenient. However to exchange money you'll need to go into the clock tower mall because the previous money exchange shops that were in safwa towers are no longer there.
The hotel room itself was big. The mattress was quite hard. Maybe ask for extra duvet to layer it? But you get used to it anyway.
Room service need reminding sometimes to clean room. But only if you don't allow them to clean it before zuhr when most people are still sleeping.
Cant comment on hotel food as we just bought food from the restaurants below the lobby.
I've previously only stayed at swissotel its less luxury than that BUT so much less walking and convenience of food kind of outweighs the "luxury feel"
