ZamZam Pullman Makkah Hotel

It’s midnight and I’m writing a review. This should tell you how bad this stay has been. We are Currently staying at the Pullman whilst we perform our umrah. Booked 2 rooms for 7 people. We were supposed to get 2 suites. Instead we got a ridiculously small duplex and a ‘suite’ with a broken toilet and which smelt of urine. Unbelievable. After complaining we were then given 2 suites. The first didn’t have enough beds, Or bathroom amenities (towels, loo rolls, shower gel or soap) so we had to go buy our own. The room wasn’t cleaned for days despite several requests. And then when someone did show up, they couldn’t do the whole room because they were too busy. Half the plugs didn’t work and the room looked like it was worn out. The second suite didn’t have working air conditioning or curtains that closed- letting light in so we couldn’t sleep. Did I mention that I’m writing this review at midnight? this is because our room is ridiculously hot due to the non working AC. Same issue with bathroom amenities - if three people are sharing a room, they need more then one 25ml shower gel bottle!! Plugs and lights inside the room didn’t work properly, and the whole room smelt of old cooking. Despite multiple requests to have someone come and fix the air conditioning, no one turned up. Oh and the room wasn’t cleaned daily, more like every three days. Just horrible. How can someone treat people like this. It’s so bad. These rooms were expensive and what should have been a stress free stay with a reputable company turned out to be wholly disappointing.

The hotel is rather disappointing as the rooms lack something. They seem dated and not well maintained. We stayed her for 1 night on arrival in a classic 2 bedroom so not sure if the suits would be better. Still good but gets really busy and lifts are difficult to get. Taken the above into account this hotel is not worth staying at as there are better options for the same price. Service is the worst at this hotel than any other hotel I have stayed at. I would avoid at all costs and stay at another site in the clock tower. Don't waste your money.

Not worth it the price. Rooms are out dated very old furniture needs renovation. Dirty carpets and sewage smell in washrooms. Checked in on 17th August 2022 and was disappointed the first time I saw the room or suite. Service is really poor room service or reception will never pick your phone. Not worth the price that we paid for a 5-star hotel. There are way better 5 star hotels than this one I won't recommend it to any one. My experience was very bad. Only the location is good other than that not worth it.

Other than the very convenient location this hotel has nothing to offer. The management service needs a complete overhaul as THEY are reason that the service is atrocious. Long waiting times for check-in, workers can be seen chatting instead of speeding up check-in. They took so long bringing our bags that we ended up getting them ourselves. The only hotel to ever refuse to hold our luggage past checkout. Very few toiletries provided, not even toothpaste or shampoo. Rooms did the job but weren't cleaned or serviced. We requested water that never came so ended up buying it from the mall attached. Lifts are always very busy. Has so much potential but honestly it feels like it is the first day they opened and no-one knows what they are doing. You wouldn't think they have thousands of guests a year.