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‼️WAW Hotel & Suites, Riyadh - A Tale of Disastrous Service‼️
As someone who practically lives in hotels due to my nomadic business lifestyle, I've seen it all. But WAW Hotel & Suites is a new low. ?
Here's my story: On one of my days there, I was cooped up working all day. My "clean room" sign was clearly displayed, expecting that when I returned from my late event at 1:30am, I'd find a tidy space. Wrong. The room looked like I'd never left. Infuriated, I approached the night manager. I was patient, thinking everyone has off days, right? They apologized and said they'd get it sorted, even mentioning a refund.
But here's the kicker: no call, no follow-up, and certainly no refund. And to add insult to injury, this wasn't a one-time oversight. On my second to last day, the exact same thing happened! This isn't just a mistake; it's sheer negligence.
Their staff? Couldn't care less. It's like the basic tenet of hospitality - customer service - is an alien concept to them. And while we're at it, their breakfast is a letdown and the gym's a joke.
I kept my patience, gave them chances, but they showed zero interest in making it right.
The moral of the story? Stay FAR away from WAW Hotel & Suites. No matter how good the location or room might seem, it's not worth the headache or the hit to your wallet. They don’t care about you. Period.
