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Quite disappointing to be honest. The lighting is really bad (a young man in the lift said that the hallways were dark and grim, and felt a bit like a cult). The rooms were nice but the lighting was quite bad too - no proper lighting in the bathroom for make up. We changed room because of the noise on our first night. It was my husband's 60th birthday and i informed them before our arrival, but we got a poky little room that felt like a chambre de bonne (our friend was alone and got an automatic upgrade.) Thankfully, Yorkan was kind enough to organise a better, bigger room. Despite mentioning my husband's birthday prior to our arrival, not one person wished him happy birthday. We were meeting friends and even though it was not so busy, when I asked the day before about if there would be space for 11 of us in the Allis barfor drinks, the waiter just told me that I could see how busy it was and didn't even try to accomodate. Considering how quiet it was, it wouldn't have hurt to offer to save us a spot. The staff were professionally nice, but I expected a lot better for 300 euros per night, especially after a wonderful 4 nights at nearby Pera Palace for two-thirds of the price. Yorkan was the saving grace of the hotel. He was kind, helpful and made us feel welcome.