Naviti Warwick Al Khobar

The room was good but a little cramped. The lights in the rooms are very weak, you cannot see anything. Also there are no bathrobes. Also, when I entered the room, the phone was not connected to the wires, so you have to go down to reception every time you need something. The workers do not help with carrying the bags, even though they saw me asking for help, and they do not welcome you or give you any attention. The receptionist must be trained more to respond quickly. The breakfast was good, but they do not clean the spoons and the forks, I always find them dirty. The internet is very weak and does not work unless you leave your room. There is no employee in charge of the pool and no one opens the pool door for you. They should improve the quality of service and reception and provide more items in the rooms.

Rated because of the unacceptable service we experienced with them. The Egyptian receptionist / in-charge with the restaurant reservations is not helpful nor polite on handling reservations of their iftar buffet. We asked nicely, but all he can answer us is to call first for reservations. Which we actually did call him a week after and said reservations are through WhatsApp, which we actually did again only to find out that he doesn't reply promptly and ignoring your messages. Such a shame being in a hospitality business but he is not hospitable enough to care about his customers. He only selects people whom he wants to reserve. Even Saudis who are asking nicely during our personal visit that time if we can have an iftar buffet after purchasing in Cobone was also not treated nice and told them to book prior buying in Cobone. So sad.