Le Méridien Medina

I ate Eid breakfast today. The food quality is poor. The buffet of Eid cost 138 SAR. I would not pay more than 50 SAR. Even orange juice is not fresh!! I do not recommend at all!!

Absolutely abismal, horrible experience, from whatever aspect, name it. Food horrible. Rooms shabby and outdated. Internet wifi patchy - unusable. When asked for a router, they said yes, then 6 hours later nobody supplied. Telephone rung during my DND time. When I called reception, no reply (several times), ten tried to call : room service, switchboard, manager on duty, emergency - NO REPLY ON ANY NUMBER! When I finally got a connection at the reception, and complained that my phone rung as it did during my rest, lady at the reception said that I am lying, and that nobody called. I HAVE NEVER EXPERIENCED SUCH TREATMENT FROM HOTEL STAFF IN 30+ YEARS TRAVELING WORLDWIDE. False advertising - they claim to be multiple star hotel while ONE STAR they have had u til recently, has been removed by the ministry of tourism of Saudi Arabia - now ZERO stars hotel, which is appropriate. AVOID AT ALL COSTS!

I was trying to call them for one hour and nobody answered the phone! This is so bad for a famous hotel!!! If no one going to answer just remove your phone number from google!

We check in the request for non-smoking they gave me a smoking room I checked five different rooms supposed be non-smoking it was smell so bad I request to the front desk to book me Uber and I get her restaurant name and she put the wrong address and Uber driver drop me off in the wrong place I have to walk 25 minutes with my wife at 10 PM. Hotel was empty and look so scary.

If I could give 0 stars I would. If you want to go to Al-Masjid an-Nabawi (AlHaram) do not use this hotel for the following reasons: First, it is far and the shuttle service is very bad and not accurate. Timing is always bad for shuttles. You cannot get there on time to be inside the Haram. Especially in Ramadan, never stay at this hotel because the food is bad, and the shuttle services and room service is also very bad. I stayed there for more than 30 days and this is the worst hotel to be in if you want to be in Medina and join prayer in Al Masjid an Nabawi.