DoubleTree by Hilton Riyadh Financial District Hotel & Suites

I checked in at the hotel on March 30th at DoubleTree by Hilton Riyadh Financial District Hotel & Suites, everything was smooth until we went to sleep, at 2:00 am i woke up suddenly because of loud persistent knocking on the door, I didn’t answer at first I thought it was in the next room, when it didn’t stop I got up to see that it was a housekeeper knocking our door, I ignored it and then tried calling every number I could find on the phone to know what was that for, no one was answering for about 10 minutes, note that I had al locks on, the ‘do not disturb sign’ was on since around 5 pm, and as per my knowledge and experiences, the door is never knocked when you have the sign even if you have recently ordered something, they always call on the phone to check that you still would like to receive whatever you have asked for, after 15 minutes I called again, the receptionist answered saying he’ll investigate and call back, which he didn’t after about 15 minutes, I called again several times, after a while the duty manager called to apologize, he said the housekeeper was claiming that we have requested cleaning, I might have while dreaming! He assured me that it will make sure it never happens again and offered a late checkout, however I woke up the next morning still disturbed I went to the reception to get water because I didn’t want anyone to come near the room, I asked to speak to the duty manager, the receptionist went in, disappeared for a while, I got so tired of standing and went to sit a bit far, after a while, she came out when she saw me she rushed back in, so this is not my first pleasant experience with Hilton, I will do my best to make sure it is the last, I expect big international hotel chains to provide extensive training to their staff on how to treat customers and react in such situations.

At all hotel are nice and clean, but 2 bad services are there. The 1st is that they are not cleaning the room unless you keep calling them so many times. The 2nd is laundry service is really not good at all. In Restaurant, there are no choices

The hotel is new, clean and has beautiful view. However, the staff is nice but need more training and experience dealing with Hilton diamond guests. The windows in the rooms are not sound proof you can hear the cars all night long. Blackout curtains are not totally effective, sunlight comes through the room. Please use better pillows too. I hope you work on these comments, we love doubletree hotels.

Totally loved their place. Visited to attend an art exhibition.

Although it’s my first time here in double Tree by hilton hotel financial district and though I really liked the location, facility and welcoming staff when we’ve reached and for the nice big rooms and utilities I would have put 5 stars rating BUT The worse room service/night service ever for such hilton brand and even a 1 star hotel. (Im sure this would not happen) It’s my first time here and I’ve been to other hilton hotels before, I wouldn’t expect a disrespect in timing and honesty in reply! From 12:49am till 03:03am And I’ve been trying to have something to eat since we’ve arrived at around 10:00pm after a long day of traveling and till then I’ve went 3 times to the desk and complained, called a 70 times within that time frame and nothing happened! Even when they answered me or when they confirmed me at the desk. This is not acceptable. Or better to remove the room service. The problem is that im staying here for 4 days with a big group! I’m so disappointed and it’s a shame!