Comfort Hotel Jeddah King Road

This is my second time at the Comfort Hotel. Last year's experience was much better than this time around. The services have declined. When you ask for laundry service, they no longer provide it and instead direct you to two washers and one dryer for self-service on the first floor, which are always occupied and often ruin clothes. When you request room cleaning, they only make the bed and clean the sink, without vacuuming or mopping. Additionally, the reception rarely answers the phone, even after multiple attempts. I asked for help with the dryer, provided my room number, and was assured someone would assist, but no one came. I requested hangers, which were never delivered. When I asked for a scale, I was told I would find it in my room upon my return, but it was not there. These issues exemplify the consistently poor service here, and I will not be returning next year during my annual visit to Jeddah. Furthermore, during my stay, they conducted a fire alarm test without prior notification upon check-in. The alarm was sounded a few hours after my arrival, following an international flight, causing considerable inconvenience. I had to descend five floors via stairs to the parking lot, only to find myself the sole individual there. The hotel claimed to have left a notice in my room; however, no such notice was found, and it is likely I would have missed it given my recent arrival and exhaustion. Additionally, there was a scheduled water maintenance event, indicated by a notice stating maintenance would occur on Monday, yet it took place on Sunday, leaving guests without water unexpectedly. These incidents further highlight the lack of communication and organization at the hotel.

We stayed one night recently at the hotel. The hotel is modern and the rooms are in exceptional condition. However, the service we received was fairly unsatisfactory. First of all when we arrived, we weren't offered any assistance with removing our luggage from the taxi and taken to our room and had to prompt the receptionist for this to occur. At check-in, we asked for a copy of the invoice and were told one would be printed out and handed over at checkout. On check-out day unfortunately, this didn't occur and we were informed, it would be emailed to us (4 days have passed so far and no email has been received). We also never received any assistance with our luggage on check-out day and had to move 8 pieces of luggage ourselves from our room to the taxi. Finally, we asked for milk to go with the tea in our room and after calling reception numerous times (only to hear, the receptionist picking up the phone and putting it back down again without answering it) after not hearing back we raised the matter with housekeeping and were told milk would only be available from the restaurant after next days breakfast.This is very unsatisfactory and not very helpful if you want tea / coffee on the day of arrival. The hotel certainly has the opportunity to become a much higher star rating, but the service needs much improvement. Hopefully our comments will be taken on board and the hotel will prosper moving forward.

The worst experience I had in a hotel in Jeddah The front office employee is bad in dealing with guests and offended me (only one of them) The room air conditioning is not good, I called the technician twice and he comes and the problem is not resolved yet When you contact the front office from the room they don't answer the call