Braira Hotel Olaya Riyadh

We had a good time in the Braira Hotel and Restaurant. It was such a nice experience and was made extra special by the hospitality and care of Mr. Afzal, restaurant manager, and the waiters, Mr. Nazer and Humayun, are very attentive. Also, their breakfast buffet is so good as well. Sir Mark, breakfast restaurant manager, and Sir Elmer’s services are superb. We’ll surely come back.

How can I start with this. I’ll count: 1) firstly and most importantly, my room’s “do not disturb” button was ON all day long and after a long day I return to the room to find that someone got in and left a welcoming dish (first seemed like leftovers), WHO HAS THE RIGHT TO ENTER A ROOM WHILE THE DND BUTTON IS ON, breach of privacy. Totally unacceptable. The only thing I got as an answer was “sorry we will check the system”. Very bad handling of this situation. 2) the room is supposed to be non smoking, but upon entering you smell the smoke that has sit on the curtains, rug and couch, they told me that it’s the AC “maybe” but still, not a good smell and still disgusting that they let the ac smell like this and not clean it. On the same not, one guy from the reception implied that he will check the cameras if somebody smoked inside the room and I asked how is this possible and he told me “he would look from the corridor camera” as if the smoke would be sneaking out from down the door and then he changed subject. 3) broken iron, started leaking all over my shirt but at least they gave me another one which is kinda working. 4) broken shower door, does not shut all the way 5) broken shower, you can’t fix from where the water comes from. 6) the room is SO dark with the least amount of natural light coming in. They know about this because if you check all the photos they have used flash to photograph this very dark place. Feels almost claustrophobic. Since you know that you don’t have natural light coming in, AT LEAST use enough lights inside the room so to compensate for the loss of natural light. 7) bathroom is also dark as hell, worst lighting actually I have seen inside a bathroom, you can’t look yourself in the mirror 8) no complimentary shampoo and shower gel, only two body lotions that are just Nivea repacked, but in order to even use this you obviously have to first clean your body. For the money and the stars of this hotel, the hotel HAS to be better than this. The hotel is not currently aware of all this, just some, I will let them know tomorrow, of course I’m not waiting for anything by their side to compensate for all this. Honest opinion, there are many great choices, just STAY AWAY as far as you can from this hotel.

Visited Seafood and Asian Buffet. The food was great and the service was excellent from the time of arrival until finished. Thanks to Waqas and his team for the exceptional services they provided.

Came here for a work event. The facilities are nice and the lunch buffet is very very good. Each dish was super delicious and really well presented.

The hotel is advertised as a 4-star hotel. However, in my opinion, it's better than most 5-star "big brands". Cozy boutique hotel, superb location, clean, and service was fantastic. Hygiene was exceptional at the hotel. This is probably the first hotel I've been to where it was very evident that the carpets had been vacuumed. I highly recommend this hotel if you're looking for a place in or near Olaya.