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Based the Red Sea mall. The place has its own seating within the mall. We were waiting to order and were told to order on the self order machines but I wanted to speak to someone. The manager wasn't very helpful, it seemed as if he didn't want any customers. The sales assistant who served me, I think he was Saudi, was excellent, very helpful. I wanted something slightly different and he worked around the menu to give to me. The area was fairly clean and my food came quite quick. Food was ok (not as good as people might think). Fries were nice and sauces were decent. There are plenty of other burger places which are better. The guy walking around outside wasn't very helpful or hospitable as you would imagine. I don't think I'll be trying this Shake Shack again. They didnt even have the frozen custard which was advertised everywhere in store. Unbelievable that they are out of stock on a Thursday evening. I've heard other Shake Shacks are better. This must be managed poorly.