Raffles Makkah Palace
4.5レビュー
Raffles Makkah Palace Hotel Mecca, Ibrahim Al Khalil Road, Mecca Saudi Arabia
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地図
+3 写真
+5 ビデオ
+5 ビデオ
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説明
Located in Ajyad, Raffles Makkah Palace is a perfect starting point from which to explore Mecca. The hotel has everything you need for a comfortable stay. Facilities like 24-hour room service, free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, Wi-Fi in public areas are readily available for you to enjoy. Guestrooms are fitted with all the amenities you need for a good night's sleep. In some of the rooms, guests can find complimentary tea, closet, towels, slippers, complimentary instant coffee. Recuperate from a full day of sightseeing in the comfort of your room or take advantage of the hotel's recreational facilities, including fitness center, sauna, spa, massage, steamroom. Friendly staff, great facilities and close proximity to all that Mecca has to offer are three great reasons you should stay at Raffles Makkah Palace.
地図
Raffles Makkah Palace Hotel Mecca, Ibrahim Al Khalil Road, Mecca Saudi Arabia
近くのレストラン
レビュー
レビュー
4.5
とても良い
から
56レビュー数
| 優れた |
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44 |
| とても良い |
|
4 |
| 良い |
|
2 |
| 平均 |
|
1 |
| 貧しい |
|
5 |
| Service |
|
0.0 |
| Organization |
|
0.0 |
| Friendliness |
|
0.0 |
| Area Expert |
|
0.0 |
| Safety |
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0.0 |
レビュー
Sultan Al Dhaheri
11/01/2022 09:46
Googleレビュー
The whole stay was wonderful in all aspects. The location, hotel facilities, room amenities, room cleanliness, breakfast food varieties and most important the hotel staff. All hotel staff were great and always smiling and trying to help in any way possible and daily checking on us and asking if we needed anything to make our stay most comfortable.
It was the first time for me to stay in Raffles Makkah Palace and inshallah won’t be the last.
Thanks to all staff from junior to senior.
Mohana
10/09/2022 11:49
Googleレビュー
When it's crowded, there's a long time waiting for the elevators.
Service and staff are excellent.
Beds are very comfortable.
Toilet and shower are ok.
Seating area, sofa and chairs should be better.
The dining buffet is good with a lot of varieties.
Although my suit should have been (Haram view) I couldn't see the Kaba, they told me later that there is (Haram view) and (Kaba view) which wasn't clear while booking. Knowing that even (Haram view) is barely to the sidewalk of the Haram.
Unpopular Opinion
09/18/2022 11:53
Googleレビュー
Poor customer service experience. Issues with cleanliness. Staff and one whole night to clean my room before check in yet I arrived to a swamp. The smell is quite strong and it’s not nice at all.
The service is horrible. They cannot take one simple instructions. With the exception of a few good staff, the rest are so and so.
We raised a complaint to the manager on duty. She tried to compensate by offering an upgrade. We accepted and we should to have. It took them way too long (more than 2.6 hours) to get the rooms ready. The service is slow and inconsistent.
For your mental safety and positive spiritual experience in Mecca stay away from Raffles. There is the impression of a five star experience but it’s simply a disguise.
Disappointed and won’t recommend it to anyone.
Faris Nafisah
08/24/2022 07:57
Googleレビュー
An actual 5 stars hotel based on my last experience, Room is equipped with high quality equipment, service at a high luxurious level and clean. To add up, breakfast was delicious and offers variety of foods presented in classy maner and special thanks to Nouf for her welcoming and care for visitors opinions regarding restaurant organisations
Saeed Al Mazrouei
08/09/2022 10:29
Googleレビュー
Excellent team , great hospitality from the Managers and the receptionist during the day and night.
Rooms are super clean and the view was magnificent,
Quick response to our requests and it was a great experience staying in the hotel.
The hotel got all the things that a family requires, close to AlHaram and a mall downstairs.
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