Makarem Al Shorofat Hotel

Service, location and rooms are very poor. The only positive thing is the AC is working very well. It was my mistake at the booking. Very long story. It is for 2 nights than I am moving in a Swisshotel 5* hotel.

One of the worst hotel stays of my life. This hotel is a branch of Makarem Umul Qura but more like a budget hotel branch. It is right behing MUQH. Our room was not well kept. Upon arrival the toilet of our room was still dirty. The bins of the hotel were overflowing with rubbish. Phone line was not working. You literally had to beg the person at the reception to send someone for clean up. The hotel was clearly understaffed. But the hotel management at Makarem Umul Qura want the money to come in, thats why they keep on letting the rooms anyway at this place. They don’t have staff to cater the needs of their guests. Even the staff at the hotel was ridiculous and whenever we approached them for assistance they would say ‘Humko dosray hotel mein jana hai waha bohat kaam hai’ By ‘Dosra hotel’ they meant Makarem Umal Qura. Then I would ask what about us who should we go to. Ridiculous absolute ridiculous!

Washrooms are dirty and smelly. No towels jn washroom. Even after informing the cleaner to clean the room, no one came to clean.

One of the dirtiest hotels I've ever stay at. No one was at reception or anywhere to be found for like 20min. Super dirty and filthy rooms, crumbs and dirt on the bed sheet (seems like someone just ate on the bed), bathroom floor was soaked... Will not stay here again. Butol Ajyad is similar price, closer, and 100x better!!

Very pathetic experience. They dont have daily room cleaning service. They dont respond to issues quickly. Their lights and even AC was not working. They have poor commitment to pricing. Mr Ashraf committed 70 SAR for each night but checkout it was 100 SAR and he didn't respond to phone call